Thank you for shopping at Vickyheldan. We want you to have a satisfactory shopping experience, and we understand that sometimes returns are necessary. This Returns Policy outlines the terms and conditions for returning products purchased through our website, applications, and related services (collectively referred to as the “Services”).

1. Return Eligibility

You may be eligible to initiate a return if:

  • The product is damaged or defective upon arrival.
  • You received the wrong product.
  • The product does not match the description provided on our website.

2. Initiating a Return

To initiate a return, please follow these steps:

  • Contact our customer support team at [email protected] or call us at 09099747009 within [2] days of receiving your order.
  • Provide your order number, a description of the issue, and any relevant photos to support your claim.

3. Return Conditions

  • The product must be in its original packaging and condition.
  • All accessories, labels, and tags must be intact and undamaged.
  • Any promotional items included with the purchase must also be returned.

4. Return Process

Upon approval of your return request, we will provide you with instructions on how to return the product to us. You may be responsible for the shipping costs associated with the return, unless the return is due to our error.

5. Inspection and Refund

Once we receive the returned product, we will inspect it to ensure it meets our return conditions. If the return is approved, we will process the refund within [7] business days. The refund will be issued using the original payment method, and you will receive an email confirmation.

6. Non-Returnable Items

Certain items are not eligible for return, including:

  • Personalized or customized products.
  • Products that have been used, washed, or altered.
  • Products without their original packaging or labels.

7. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, you can initiate a return and then place a new order for the desired item.

8. Contact Us

If you have any questions or concerns about our Returns Policy, please contact our customer support team at:

Email: [email protected] Address: No 6 Adewunmi Adebimpe Drive, Lekki 1, Lagos. Nigeria Phone: 09099747009

We are dedicated to providing you with quality products and exceptional service. Thank you for shopping with Vickyheldan